“OTRS 365 Mobile” (Open Ticket Request System) is the mobile version of a well known OTRS Helpdesk brought to you by OTRS 365.
The main feature and undoubtedly the biggest advantage of this application is the simplicity of exploration. Thanks to clear and simple user interface everyone is capable of making the use of it.
Main functions:
• Immediate data synchronization with all devices
• Possibility of creating mail and phone reports
• Giving the priority status
• Constant touch with the users reporting the problem
• Creating new categories and assigning agents to them
• Creating reminders in order to plan all future tasks and actions
• Possibility of complex management of the support process (from the first notification to the final solution)
• Integration with a standard IPHONE HANDLE addon.